Refund policy
Return & Refund Policy
At perfectssss.com, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, please contact us and we will do our best to assist you.
Returns
We accept return requests within 30 days of the date you receive your order.
To be eligible for a return, the item must be:
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Unused and in its original condition
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In the original packaging, where applicable
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Accompanied by proof of purchase or order information
Before sending any return, please contact our customer service team at:
duongkhanhbachkhanh9394@hotmail.com
Please contact customer service first to request the detailed return address and return instructions. Do not send products to the sender's address or any other address without receiving confirmation from our customer service team.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible at duongkhanhbachkhanh9394@hotmail.com.
Please provide your order number and, if possible, clear photos of the item and its packaging. We will review the issue and provide an appropriate solution.
Refunds
Once we receive and inspect your returned item, we will notify you regarding the status of your refund.
If your return is approved, the refund will be issued to your original payment method. Please allow additional time for your bank or payment provider to process the refund.
Non-Returnable Items
Certain items may not be eligible for return, including products that have been used, damaged after delivery, or returned without prior authorization.
Return Shipping
Unless the item is defective, damaged, or incorrect due to our error, return shipping costs may be the responsibility of the customer.
For defective, damaged, or incorrect items, please contact customer service before returning the product so that we can provide further instructions.
Contact Us
If you have any questions about returns or refunds, please contact:
Email: duongkhanhbachkhanh9394@hotmail.com
Website: perfectssss.com